Frequently Asked Questions
Can the product's craftsmanship and detailing stand the test of time?
Absolutely. Homrelexa adheres to the manufacturing philosophy of "Quality Starts with the Details."

Fine Finishing: The product features meticulously rounded corners for a smooth feel and protection against accidental impacts. High-strength polyester thread is used for stitching, ensuring even and fine seams, and key load-bearing areas are double-reinforced. You can admire our exquisite craftsmanship in detail through the high-definition images on the product detail page.
Orders
Cancelling Your Order:
If you wish to cancel your order, please contact us immediately at support@homrelexa. Please include your order number when contacting us.
If your order has not yet shipped, we should be able to stop the shipment and issue a refund immediately.
If your order is in transit or has already been delivered, you will need to arrange a return with us.

How long does it takes my order to ship?

Our average order fulfillment time is 1 business day, with a 2-5 business days shipping time. We ship Monday through Friday. Holiday shipping can increase the time it takes to fulfill your order.


How do I track my order?
Check here:
https://www.homrelexa.com/pages/track-order
How is transportation and installation carried out? What if the product is damaged during transportation?
We offer a comprehensive one-stop delivery service, ensuring your products arrive intact.

Professional Packaging: Each product is packaged in multiple layers of protective packaging to minimize shipping risks.

Delivery: We partner with leading domestic logistics providers to ensure safe and efficient delivery of your items. We offer door-to-door delivery in select cities. Please contact customer service for details.
What kind of warranty do you offer?
Homrelexa offers a 12-month warranty that goes well beyond the industry standard and demonstrates our commitment to quality.
What should I do if the furniture I received is different in color from the online images or doesn't fit my space?
We fully understand your concerns about color and space coordination.

Regarding color variation: We insist on shooting in a professional studio using standard color temperature lighting and perform minimal post-production correction on our images. However, due to differences in monitor brands and color settings, slight color variations cannot be completely avoided. We recommend referring to the "Actual Scene Photos" on the product detail page, taken under different lighting conditions, to help you achieve a more accurate visual experience.

Regarding space coordination: We strongly recommend that you carefully review the product's exact dimensions provided on the page before purchasing and use a tape measure to simulate placement in your space. If necessary, our online customer service can provide professional sizing recommendations and coordination solutions.

Return and Exchange Policy: We strictly abide by relevant regulations and provide a 30-day return and exchange service. Please refer to the "Return and Exchange Policy" for specific procedures.

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