We assure you that all items on our website undergo rigorous quality control to ensure you have the best possible shopping experience. Furthermore, our return policy allows you to purchase sofas, chairs, tables, and other interior furniture with confidence. If you have any questions, please feel free to contact us!
Return Deadline We have a 30-day return policy, meaning you have 30 days to return your item after receiving it. How can I return a product?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
You will be responsible for the direct costs of returning the goods, unless the reason for return falls under one of the conditions listed below. If possible, please return the goods in their original packaging, along with all accessories and all packaging components. We will refund all payments received from you, including delivery costs (except for any additional costs incurred if you chose a delivery method other than the cheapest standard delivery method we offer), without undue delay and no later than 30 days from the date on which we were informed of your decision to cancel this contract.
HOMRELEXA will cover the return shipping costs in the following cases:
The item is damaged or defective
The parts are missing
Wrong or missing item
The item is not as described
The shipping is delayed
Customers will cover the return cost in all other cases：
Ordered wrong item
Unwanted item
Doesn't fit for intended purpose
The size is not suitable and needs to be exchanged or returned
What if I received damaged or incorrect merchandise?
In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.
NOTE: All returned items must be intact, unused, and in good condition.
Return Procedure: Please ensure that the packaging and product labels are in good condition upon receipt and that the returned item is unused. Please contact us via email at support@homrelexa.com and include the following information in your email for faster resolution. Please wait for notification via email. Our returns team may provide further instructions. Refund and Compensation Procedures PayPal refunds may take up to 24 hours to process and appear in your account. (Depending on the circumstances, some fees may be deducted from your refund, such as shipping costs, recall costs, and address change costs. If the reason is related to the quality of our merchandise, no fees will be charged.) Credit card refunds may take 7-14 business days to appear in your account. This timeframe depends on your credit card company and any intermediaries involved. Note: Product prices on our website may fluctuate based on cost. We do not offer refunds for any discrepancies resulting from such fluctuations.
If you have any questions, please feel free to contact us! (Email: support@homrelexa.com)
